1. 7-Day Quality Guarantee & Claim Window
Every batch of Brajdhenu dry fruits and seeds is sorted, graded, and packed with high standards of food hygiene. In the rare event that your order arrives in a compromised condition, you are covered by our 7-day claim window from the date of confirmed delivery.
2. Eligible Return & Refund Scenarios
We offer immediate replacements or full refunds under the following valid scenarios:
- Damaged Packaging: Outer box arrived crushed, torn, or the inner airtight food pouch seal was broken in transit.
- Quality Defect: Unpleasant odor, staleness, or quality defects upon opening a sealed pouch.
- Incorrect Item Delivered: Received a different dry fruit variety or different weight pack from what was ordered.
- Missing Items: Package contents do not match the items listed on your order invoice.
3. Simple 3-Step Claim Process
Initiating a return or refund claim is quick and hassle-free:
- Step 1 — Contact Us: Reach out to our support team within 7 days of delivery via email at brajdhenu11@gmail.com or via WhatsApp / Phone at +91 9627389126.
- Step 2 — Share Details: Provide your Order Reference ID (e.g., BR-XXXX) along with 2-3 clear photos or a short video demonstrating the damaged seal, incorrect pack, or quality defect.
- Step 3 — Fast Verification: Our quality control team reviews and acknowledges your claim within 24 business hours.
4. Your Choice: Free Replacement or Full Refund
Upon claim verification, you may choose your preferred resolution:
- Free Priority Replacement: A fresh, newly packed item is immediately dispatched to your address with priority express shipping at zero extra cost to you.
- 100% Full Refund: Complete refund of the purchase price for the affected item(s) credited back to your original payment source.
5. Refund Timelines & Settlement Method
Approved refunds are processed through PhonePe directly back to the original method of payment (UPI ID, Debit/Credit Card, or Net Banking account).
Refund approval is initiated within 24 to 48 business hours. Depending on your bank's clearance cycle, the refund amount will reflect in your account within 5 to 7 working business days.
6. Order Cancellation Before Dispatch
You may cancel your order at any time before it is dispatched from our facility by contacting us via phone, WhatsApp, or email. We will cancel the order immediately and issue an automatic 100% refund.
7. Non-Returnable Scenarios
Under FSSAI food hygiene and safety standards, returns and refunds cannot be accepted in the following situations:
- Claims raised after the expiry of the 7-day post-delivery window.
- Products that have been substantially consumed, cooked, or transferred into unhygienic personal containers.
- Items damaged due to improper storage at home (e.g., exposing packs to high heat, moisture, or direct sunlight contrary to storage instructions).
- Minor natural agricultural variations in kernel shape or color within commercial grading tolerances.
8. Customer Support Desk
For any assistance regarding your order, refund status, or replacement shipment, our Etawah support team is here to assist you:
- Support Email: brajdhenu11@gmail.com
- Customer Phone / WhatsApp: +91 9627389126
- Operating Address: Sultanpur Kalan, Etawah, Uttar Pradesh, India - 206001
- Working Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST